1. Shipping Warehouse and Costs
All orders will be shipped from the US warehouse (except some accessories). We offer FREE shipping on all qualifying orders. You can track your order about two days after placing it via this link: https://www.17track.net/en. Estimated delivery time is about 3-7 business days within the United States.
2. Shipping Area and Costs
| Shipping Country | Est. Shipping Time | Costs |
|---|---|---|
| United States (48 states) | 3-7 business days | Free Shipping |
🚫 Shipping unavailable to Hawaii (HI), Alaska (AK), or Puerto Rico (PR).
3. Important Notes
The estimated shipping time only reflects domestic transit time and does not include order processing time.
We ship only to the 48 contiguous states of the United States.
4. Order Processing Time
For in-stock products, it typically takes 1-2 business days for the warehouse to prepare the shipment after the order is placed. Tracking information may take extra time to update after the tracking number is created.
5. Delivery and Tracking
Once your order is shipped from our warehouse, we will send an email with your tracking information to the email address provided during checkout. If you do not receive this email or have any shipping questions, please contact us at service@hillmiles.com.
Local carriers are FedEx and UPS.
6. Pre-Order E-Bike
From time to time, we offer pre-order options on certain product pages. Please refer to the product page for detailed pre-order shipping times.
7. Final Reminder
Please allow 2 days for order processing before tracking your shipment. Actual delivery times may vary depending on the local carrier.
If you have any questions or concerns, please contact our customer service team at service@hillmiles.com.